FAQ
Frequently Asked Questions

 How to contact us

Coast 2 Coast Printing & Marketing LLC

DBA My Kinky Stuff

304 S Jones Bvd Suite 7065

Las Vegas, NV, 89107

Phone: 702-850-2894

e-mail: Master@MyKinkyStuff.com

 

WHY IS MY ORDER NOT SHIPPING?

If you place an order and something is out of stock or on pre-order your order will ship when all items are in stock.

What is the Production Time?

MyKinkyStuff is a made to order company for our MyKinkyStuff Original products, meaning that the item(s) are not produced until after your order is placed. We ask for 3 to 7 business days for production once your order is placed.

During the production time your order status will show as “Awaiting Fulfillment”. Once your order has been produced and fulfilled your order status will change from "Awaiting Fulfillment" to “Shipped”. Once your order is shipped, you will receive an email notification with your tracking number.

*Production times may vary if you ordered a special edition design, an embroidery item, or large order.

We also drop ship from our wholesale providers that are large credible companies. They try to ship most un- decorated products within 24-48 hours from the order being placed.

Any of our products that we sell un-decorated can be customized for your organization, business, or club. 

You can reach out to us at anytime by phone at 702-850-2894 for assistance.

Do you ship International?

Yes, we ship international. There should be options under shipping. If you have a problem give us a call or e-mail us at Master@MyKinkyStuff.Com.

How do I ship to APO/FPO mailboxes?

For APO/FPO addresses, please ensure that your shipping information is properly formatted to fight against errors in our shipping systems. Here is an example of a properly formatted address:

NAME: JOHN DOE
COMPANY (FPO ONLY): USS Grunt Style
STREET 1: UNIT/PSC 1234
STREET 2: BOX 1234
CITY: APO/FPO
STATE: ARMED FORCES PACIFIC
COUNTRY: UNITED STATES
ZIP: 00000-0000

What does Made to Order mean?

MyKinkyStuff is a made to order company, meaning that original MyKinkyStuff designs are not produced until after your order is placed. We work on a schedule of 3 to 7 business days per production cycle, therefore, we ask for up to 3 to 7 business days before your order ships out to you.

During this time your order status will show as “Awaiting Fulfillment”. Once your order is ready to ship the status will change to “Shipped” and you will receive an email notification with your tracking number.

What is your return policy?

Need a different size, a different design, store credit or a refund? No problem!

Here at MyKinkyStuff we like to make your experience as easy AND as enjoyable as possible with our hassle-free return policy. We accept items for refund or store credit within 60 days of the original order date if the product is in new condition. NO exchanges will be processed.

We do NOT offer returns or exchanges on under garments, or underwear, or items used on the body for any reason.

We will process your request within 24-48 business hours of receipt of your return. Please note shipping costs incurred on your original order are not refunded upon return.

Should you receive a faulty or defective product please give us a call at 702-850-2894 M-F 8am-5pm pacific or shoot us an email at Master@MyKinkyStuff.Com.